• arrive eye makeup/mascara free.
• filL up all forms and add your credit card info in your profile. Top lash expert LLC don't collect any presonal bank infomation.

• arrive eye makeup/mascara free
• arrive with clean lashes

• You must have 60% retention to be considered a fill.
• Schedule your appointment no later than 16 days after previous appt.

• You must have 40% retention to be considered a fill.
• Schedule your appointment 17-24 days after previous appt.

• If most of your lashes grew out but they still on - I will need to remove them and do a new set.
• If I see that 30-50% of lashes are still on and they didn't grow out, I will provide a refill. I'm not able to say what you will have through the phone becouse I can't see them.

"No Shows" or cancellations or reschedule within 24 hours

You will be charged a $25-50 fee.

In the event you miss 2 consecutive appointments without contacting the Top Lash Expert studio, you will be unable to schedule future appointments.

First reschedule less than 24 hours is without any charge.

We know how easy it is to forget an appointment made weeks ago, so out of courtesy, we’ll confirm your service 24-72 hours prior to your appointment via text or email (if we have your email on file).

However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

Our stylists work very hard to schedule the right amount of time for each service rendered. Accommodating late guests often disrupts your stylist’s schedule for all remaining appointments.

Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed or completed that day. Tardiness may require that your appointment be rescheduled for another time or day with may result in a higher price service.

We understand "life happens", if for any reason you are expecting to be late for your scheduled appointment by 10 minutes or more, please call us 469-256-0351.

For insurance purposes and the safety and the comfort of our guests, no child under the age of 12 may accompany you while you are having a service performed.

I am mother, and I love children, but unfortunately I do not have the facilities to care for them and Top Lash Expert cannot assure the safety of your child in our professional environment.

If your child is with you during your scheduled appointment, the Top Lash Expert staff and owner will not be liable for any damage toward the health or mental well being of your child whether caused by the child or Top Lash Expert staff.

Legal guardians of children under the age of 18 will be responsible for any damage to the salon caused by the child. Our stylists have the right to stop the service appointment if there are too many interruptions or disruptions caused by your child with full payment for the appointment service required.

Top lash Expert does not offer refunds, we do offer a 3-day grace period to come in for one touch-up as needed.

This does not apply to refills.